Frequently asked questions

Get help with your account, shared events and Rydes. Tap a question to read the answer.

What can I do with Rydr?

Rydr helps you organise shared events and carpools. Respond to an event, say whether you can drive or need a Ryde, and find your travel plan in the app. You can also send spontaneous ride requests to friends or groups.

How do I create or join a group?

Open Network → Groups and tap the plus. You can create a group or join with an invitation. Ask a group member or admin for an invitation link. Open the link and sign in with your Rydr account.

How do I respond to an event?

Open the event and tap Reply now. Choose whether you are driving, can drive if needed, need a Ryde or are not going. Add your starting or pickup location and save your response. You can change your participation in the event later.

How do I offer seats in my car?

Choose a driver response in the event and enter the number of available passenger seats. Do not count your own seat. Manage vehicles and saved starting locations in your profile. Your Ryde plan shows who has been assigned to you.

Where is my travel plan, and what if something changes?

Your Ryde plan appears in the event and in Ryde once you have been assigned. It contains pickup locations, times and participants. Change your participation directly in the event. For last-minute changes, also tell the participants in the chat and check the current plan before leaving.

How do spontaneous Instant Rydes work?

Open Ryde, create a request and choose the starting point, destination, time and recipients. A request alone does not confirm a ride. Unaccepted requests expire one hour after the requested time. Accepted requests leave the list 24 hours after the planned ride end. Active rides remain visible, and your ride history is kept.

What is the difference between friends, lists and groups?

Friends are individual contacts. A list brings several friends together for private Ryde requests; only you can see your lists. Groups have shared members and events. You choose the recipients when creating a request.

How can I contact the other participants?

Open the event or your Ryde and tap the message icon. Use the event chat for shared questions and the Ryde chat to coordinate the specific ride with assigned participants. For last-minute cancellations, contact the participants directly.

Why am I not receiving notifications?

First check Remyndrs in the app and your internet connection. Allow notifications for Rydr in iPhone Settings. A Focus mode may silence them. If you have several Rydr accounts, check which one is active. Find the current status directly in the event or Ryde.

Do I have to share my location?

You can enter starting and pickup addresses manually. Rydr needs your permission to use your current location. Drivers can control live sharing in the Ryde; it ends with the ride. Which assigned passengers can view the live location depends on Rydr +. Read more in the Privacy Policy.

What if I cannot sign in?

Use the same sign-in method and account you used to register: email, Apple or Google. For an email account, use Forgot your password?. Check your spam folder for missing verification messages. If you still cannot sign in, describe the problem in the contact form.

How do I manage Rydr + or an Apple subscription?

In Profile → Subscriptions, find your active plan and its benefit settings. If an Apple purchase is missing, check your Rydr account and Apple Account, then use Restore purchases when available. Manage and cancel Apple subscriptions through Apple. See the Subscription Terms for details.

What is Rydr Family for?

Rydr Family helps you organise family activities and children's rides with other authorised adults. Open My family to manage your family, children and invitations. Find activities and assigned rides in the family calendar. Available actions depend on your role.

How do I delete my account?

Open Profile → System settings → Account → Manage account details → Delete account. Read the information and confirm deletion. It cannot be undone. Cancel an Apple subscription separately; deleting the app or your Rydr account does not cancel it.